FAQ

General Questions\u000D\u000A\u000D\u000A1. What is Grouwd?\u000D\u000AGrouwd is a crypto trading signal platform that aggregates trading signals from third\u002Dparty providers. It also offers an auto\u002Dtrading bot that allows users to automatically execute trades based on these signals across multiple crypto exchanges through limited API access.\u000D\u000A\u000D\u000A2. How does Grouwd work?\u000D\u000A\u000D\u000AGrouwd connects to your preferred crypto exchange(s) securely via limited API keys. These keys allow Grouwd\u0027s bots to execute trades on your behalf based on the trading signals you receive but within your desired settings choices. Importantly, Grouwd does not have access to your funds at any time. Your funds remain securely stored in your exchange account, and the API keys used by Grouwd are restricted to trade execution and read\u002Donly access. This means Grouwd cannot withdraw or transfer your funds—only execute trades as per your settings.\u000D\u000A\u000D\u000A3. Which crypto exchanges does Grouwd support?\u000D\u000A\u000D\u000AGrouwd supports the following exchanges: Binance, Kraken, KuCoin, Bitfinex, Bybit, Bidget, and Bitpanda.\u000D\u000A\u000D\u000A4. Is Grouwd free to use?\u000D\u000A\u000D\u000AGrouwd offers both free and premium plans. Free users have limited access to signals and features, while premium users can access advanced tools, such as the auto\u002Dtrading bot and premium signals.\u000D\u000A\u000D\u000A5. Is Grouwd safe to use?\u000D\u000A\u000D\u000AGrouwd prioritizes security and does not hold your funds. It uses API keys to connect to your exchange accounts, and these keys are encrypted and stored securely. However, you should always enable two\u002Dfactor authentication (2FA) on your exchange accounts for added security.\u000D\u000A\u000D\u000ATrading Signals\u000D\u000A\u000D\u000A6. What are trading signals?\u000D\u000A\u000D\u000ATrading signals are suggestive and speculative recommendations, also called alerts that suggest when to buy or sell a specific cryptocurrency. These signals are generated by third\u002Dparty providers based on technical analysis, market trends, or other strategies and should be used for learning purposes only as these are speculative and merely suggestive.\u000D\u000A\u000D\u000A7. Who provides the trading signals on Grouwd?\u000D\u000A\u000D\u000AGrouwd partners with third\u002Dparty signal providers who have a proven track record of accuracy and reliability, that track record you can view yourself on the grouwd platform where more information is shown by each provider, but also where you can view all past trading signals, wether it are successes or fails, we show them so that you can make a proper opinion on who to follow, if any at all.\u000D\u000A\u000D\u000A8. Can I choose which signal providers to follow?\u000D\u000A\u000D\u000AYes, you can select and follow specific signal providers based on various criteria on the All Trading Signals page\u000D\u000A\u000D\u000A9. How accurate are the trading signals?\u000D\u000A\u000D\u000AThe accuracy of trading signals depends on the provider and market conditions. Grouwd provides performance metrics for each provider to help you make informed decisions.\u000D\u000A\u000D\u000A10. Can I test the signals before using them?\u000D\u000A\u000D\u000AYes, many crypto exchange markets allow you to test trades in a demo or paper trading mode before committing real funds.\u000D\u000A\u000D\u000AAuto\u002DTrading Bot\u000D\u000A\u000D\u000A11. What is the auto\u002Dtrading bot?\u000D\u000A\u000D\u000AThe auto\u002Dtrading bot is a feature that automatically executes trades on your connected exchange accounts based on the trading signals you receive if they fit within your desired settings choices.\u000D\u000A\u000D\u000A12. How do I set up the auto\u002Dtrading bot?\u000D\u000A\u000D\u000ATo set up the bot, connect your exchange account via API keys on the Connect Market API page inside the Grouwd Dashboard, select your preferred signal provider settings, and configure your further trading parameters.\u000D\u000A\u000D\u000A13. Can I customize the auto\u002Dtrading bot?\u000D\u000A\u000D\u000AYes, you can customize the bot’s settings so that every trade fits in your personal criteria.\u000D\u000A\u000D\u000A14. Is the auto\u002Dtrading bot safe to use?\u000D\u000A\u000D\u000AThe bot is designed with safety in mind, but trading always carries risks. Ensure you understand the risks and configure the bot according to your risk tolerance and also read our terms of service as well.\u000D\u000A\u000D\u000A15. Can I stop the auto\u002Dtrading bot at any time?\u000D\u000A\u000D\u000AYes, you can pause or stop the bot at any time through the Grouwd platform.\u000D\u000A\u000D\u000AAccount and Subscription\u000D\u000A\u000D\u000A16. How do I create a Grouwd account?\u000D\u000A\u000D\u000AYou can sign up on the Grouwd website by providing your email address and creating a password at https://grouwd.com/register\u000D\u000A\u000D\u000A17. What subscription plans are available?\u000D\u000A\u000D\u000AGrouwd offers multiple subscription tiers, including free and premium plans. Premium plans provide access to advanced features like the auto\u002Dtrading bot and exclusive signals, these premium plans differ from time to time, at time of writing this we offer 3 subscriptions for the time periods of 1 month, 3 months and 12 months.\u000D\u000A\u000D\u000A18. How do I upgrade to a premium plan?\u000D\u000A\u000D\u000AYou can upgrade to a premium plan by navigating to the subscription section of your account by clicking the green UPGRADE button on top of the dashboard and selecting your preferred plan. You can also visit the following link if you are already logged in: https://grouwd.com/packages/\u000D\u000A\u000D\u000A19. What payment methods are accepted?\u000D\u000A\u000D\u000AGrouwd accepts payments via cryptocurrency, currently at time of writing this we accept 2 of them, Bitcoin and Litecoin.\u000D\u000A\u000D\u000A20. Can I cancel my subscription at any time?\u000D\u000A\u000D\u000AWe don\u0027t maintain recurring subscription models. This means that when you want to have an active subscription, you can buy one, and when the time runs out of that subscription, you manually need to buy another one.\u000D\u000A\u000D\u000ASecurity and Privacy\u000D\u000A\u000D\u000A21. How does Grouwd protect my data?\u000D\u000A\u000D\u000AGrouwd uses encryption and secure protocols to protect your data. API keys are encrypted and stored securely but rest assured that even at a data breach, your API keys are non sensitive information as exchange markets do limit them in a way that nobody can ever access your funds through API, unless you manually turn the permissions on to allow such actions, which we highly advice against and most exchange markets also do not allow you to do this at all.\u000D\u000A\u000D\u000A22. Does Grouwd have access to my funds?\u000D\u000A\u000D\u000ANo, Grouwd does not have access to your funds. Your funds remain in your exchange accounts, and the platform only uses API keys to execute trades. These API keys are limited in permission by the exchange markets and does not allow us to access your funds, unless you manually turn the permissions on to allow such actions, which we highly advice against and most exchange markets also do not allow you to do this at all.\u000D\u000A\u000D\u000A23. What permissions does Grouwd require for API keys?\u000D\u000A\u000D\u000AGrouwd requires trade execution and read\u002Donly permissions. It does not require withdrawal permissions, ensuring your funds are safe.\u000D\u000ADO NOT TURN ON WITHDRAWAL PERMISSIONS\u000D\u000A\u000D\u000A24. Can I revoke API access at any time?\u000D\u000A\u000D\u000AYes, you can revoke API access at any time through your exchange account settings. \u000D\u000A\u000D\u000ASupport and Troubleshooting\u000D\u000A\u000D\u000A25. How do I contact Grouwd support?\u000D\u000A\u000D\u000AYou can contact Grouwd support via the on\u002Dsite contact form, or through the support channel on this discord server. https://discord.gg/pAKv7bTmMh\u000D\u000A\u000D\u000A26. What should I do if the auto\u002Dtrading bot isn’t working?\u000D\u000A\u000D\u000ACheck your API key settings, ensure your exchange account has sufficient funds, and verify that the bot is configured correctly. If the issue persists, contact support on discord\u000D\u000A\u000D\u000A27. Can I use Grouwd on mobile devices?\u000D\u000A\u000D\u000AYes, Grouwd is accessible via web browsers on both mobile and desktop devices.\u000D\u000A\u000D\u000A28. Are there any geographical restrictions?\u000D\u000A\u000D\u000AGrouwd is available globally at the time of writing this, but some features or signal providers may be restricted in certain regions due to regulatory requirements. This may also change due to regulatory requirements. When it does this question will be updated.\u000D\u000A\u000D\u000A29. Can I suggest new features or exchanges?\u000D\u000AYes, Grouwd welcomes user feedback. You can submit feature requests or exchange suggestions through the feature\u002Dideas and change\u002Dsuggestions channels on the discord. https://discord.gg/pAKv7bTmMh